Our recent projects

Like every business around the world, the COVID-19 pandemic has presented a huge challenge to HSBC UK. Its branch network was inaccessible and later had to stick to rigid hygiene protocols. Use of its digital services and contactless payments were rising. And…

In our second AURA webinar, we talk through how you can make more of your existing research with insight synthesis. Why you should synthesise your research Four steps in our tried-and-tested process What tools and resources can help you What pitfalls to…

Jisc provides digital solutions to the UK education sector. It had three years’ worth of customer satisfaction and NPS data on two key audiences; higher education and further education leaders. These are senior people in the UK’s top universities and colleges. Previous…

In our award-winning AURA webinar, we talk about how we helped Primark answer a fundamental business issue by conducting no new research.     We worked with Primark to do more with less and understand the biggest strategic challenge it faced as…

Open Banking launched in the UK at the start of this year. Here’s what we know about consumer attitudes to it and how to overcome any barriers. This presentation was pulled together using existing research. It shows what’s possible when you make…

We’ve been working with OneFamily for the past year. It’s a new mutual, formed in 2015 when two established businesses merged (Family Investments and Engage Mutual). The company has ambitious plans for the next few years. They needed our support to build their…

Shed was commissioned by the Money Advice Service to look again at its research into older people and their financial capabilities. For this ‘deep dive’, we re-analysed data, pooled external research and conducted our own interviews. We found: 1. Older people are very confident in…

It’s not often research helps launch a new company. But that’s exactly what we did with Bristol City Council. In early 2015, the Council was considering launching a municipal energy company. Bristol Energy would achieve the Mayor’s vision of a sustainable green city,…

The pensions industry is known for its complexity. And for a lack of engagement among the members of staff pension schemes. Through our partnership with Quietroom, we have worked with leading companies to help them engage their employees with their pension. We’ve helped…

Christie & Co needed to understand current perceptions of its business and how its clients might respond to a new brand. We researched three new brand positions to see which would be most suitable for the company now, but also where it’s heading. We…

Over the years, we have spent a lot of time interviewing market research clients. And we understand what it’s like to be a commissioning client – Dan used to be one. By interviewing their most valued clients, Shed has helped the UK’s…

Good Energy has a great proposition.  It’s the only 100% renewable energy supplier in the UK, it’s competitive on price and it regularly tops Which? customer satisfaction surveys.  But Good Energy wanted to understand which of these messages are most likely to…

Vision Critical is the world’s leading provider of online community panels. As a freelance consultant, Dan worked as an Insight Director and ran the research side of two new key accounts in the UK. He used community panels to provide clients like British Gas, SSE, Betfair, Nestle and ASDA with highly responsive research and insight.