What we do

Informing business strategy

Deep dives into key customer segments

‘State of the Nation’ synthesis for industry events

Exploring digital customer journeys

Understanding omni-channel consumers

Rejuvenating brand or customer experience trackers

Our tried and tested process

Explore what’s there, extract more insight, enhance this insight and elevate it.


Stakeholder interviews Theme internal and external insight


Deep dive into insight Advanced data analysis Synthesising


Fill gaps in knowledge
Lean, focused primary qual or quant


Clear direction Board-ready outputs Workshops

Get in touch

 +44(0) 7980 988 762

Or find us at Wrap, near Brighton station