We’ve been working with OneFamily for the past year. It’s a new mutual, formed in 2015 when two established businesses merged (Family Investments and Engage Mutual).
The company has ambitious plans for the next few years. They needed our support to build their customer and market insight operation, and ultimately to help deliver these plans. Over the past 12 months, we’ve:
- Set up their customer satisfaction and brand trackers
- Commissioned and conducted numerous pieces of product research
- Run internal employee research with new joiners
- Helped them understand more about their customers and potential target audiences
We continue to work closely with them to deliver their strategy.