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Cancer Research UK (CRUK) is the world’s largest independent cancer research charity. It raised £668m in 2021/22, £86m more than the previous year. But the charity market is increasingly tough and it’s hard to maintain these impressive results. To stay on top of…

Futures Housing Group (FHG) published its new corporate plan for 2020-23. As an organisation, it was moving away from rigid targets to towards a systems-thinking approach. Less focused on hitting a particular number, and more focused on the overall impact its actions…

Like every business around the world, the COVID-19 pandemic has presented a huge challenge to HSBC UK. Its branch network was inaccessible and later had to stick to rigid hygiene protocols. Use of its digital services and contactless payments were rising. And…

In our second AURA webinar, we talk through how you can make more of your existing research with insight synthesis. Why you should synthesise your research Four steps in our tried-and-tested process What tools and resources can help you What pitfalls to…

Jisc provides digital solutions to the UK education sector. It had three years’ worth of customer satisfaction and NPS data on two key audiences; higher education and further education leaders. These are senior people in the UK’s top universities and colleges. Previous…

In our award-winning AURA webinar, we talk about how we helped Primark answer a fundamental business issue by conducting no new research.     We worked with Primark to do more with less and understand the biggest strategic challenge it faced as…

We’ve been working with OneFamily for the past year. It’s a new mutual, formed in 2015 when two established businesses merged (Family Investments and Engage Mutual). The company has ambitious plans for the next few years. They needed our support to build their…

Shed was commissioned by the Money Advice Service to look again at its research into older people and their financial capabilities. For this ‘deep dive’, we re-analysed data, pooled external research and conducted our own interviews. We found: 1. Older people are very confident in…

It’s not often research helps launch a new company. But that’s exactly what we did with Bristol City Council. In early 2015, the Council was considering launching a municipal energy company. Bristol Energy would achieve the Mayor’s vision of a sustainable green city,…